computer telephony integration
- computer telephony integration
Gen Mgt
the combining of computer and telephone technology to allow a computer to dial telephone numbers, route calls, and send and receive messages. One product of computer telephony integration is the process of calling line identification, or CLI. CLI identifies the telephone number a customer is calling from, searches the customer database to identify the caller, and pops up the customer account on the receiver’s computer screen, using the facility known as screen popping, before the call is answered.
Abbr. CTI
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Computer Telephony Integration — (CTI, Rechner Telefonie Integration) ist die Verknüpfung von Telekommunikation mit elektronischer Datenverarbeitung. Inhaltsverzeichnis 1 EDV steuert Telefonanlage 2 Telefonanlage steuert EDV 3 Ausführungen … Deutsch Wikipedia
computer telephony integration — UK US noun [U] (ABBREVIATION CTI) ► IT, COMMUNICATIONS a system that uses computers to control phone services such as making phone calls, showing the phone number or time of a call, or saving or recording spoken messages: »Computer telephony… … Financial and business terms
Computer telephony integration — For the telephony API in Microsoft Windows, see Telephony Application Programming Interface. Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a… … Wikipedia
computer telephony integration — /kəmˌpju:tə tə lefəni ɪntɪ greɪʃ(ə)n/ noun a technology that links computers and telephones and enables computers to dial telephone numbers and send and receive messages (NOTE: One product of computer telephony integration is calling line… … Marketing dictionary in english
Computer Telephony Integration — CTI (Computer telephony integration, que puede traducirse como Integración de Telefonía Informática ) se refiere en el contexto empresarial a un sistema informático destinado a la interacción entre una llamada telefónica y un ordenador de manera… … Wikipedia Español
Computer Telephony Integration — use of computer technology to improve operation of telephone systems, CTI (Computers) … English contemporary dictionary
integration — in‧te‧gra‧tion [ˌɪntˈgreɪʆn] noun [uncountable] 1. the combining of two or more organizations, activities etc so that they become more effective, make better profits etc: • The important achievement of the European Union is economic integration … Financial and business terms
Computer-supported telecommunications applications — (CSTA) is an abstraction layer for telecommunications applications. It is independent of underlying protocols. It has a telephone device model that enables CTI applications to work with a wide range of telephone devices. Originally developed in… … Wikipedia
Enterprise Computer Telephony Forum — [Abk. ECTF, dt. »Forum für (die Integration von) Computer und Telefonie im Unternehmen«], Forum, das zum Ziel hat, die Entwicklung der CTI zu fördern … Universal-Lexikon
Telephony — In telecommunication, telephony (pronEng|təˈlɛfəni or teh LEH fuh nee) encompasses the general use of equipment to provide voice communication over distances, specifically by connecting telephones to each other.Telephones originally were… … Wikipedia
Telephony Application Programming Interface — The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running Microsoft Windows to use telephone services. Different versions of TAPI are available on… … Wikipedia
